PC Support Group owner for Edinburgh
Having spent 25 years with Bank of Scotland Angus Kerr felt it was time for a change.
So two years ago he left banking and took the Edinburgh franchise for IT company The PC Support Group.
And things have been going well.
Kerr said: "In that time we have seen turnover double and now employ two staff. There are also plans underway to take on a third person."
Looking after the IT requirement of small and medium businesses across the capital means a lot of different tasks.
Kerr said: "In one week, recently, my workload included the simpler tasks of showing a client how to load his CDs onto iTunes, repairing the fan on an over-heating laptop and setting up a wireless network in a client’s home office.
"I also undertook the more challenging jobs of integrating an accounts system to a back office, developing software for an engineering company, to help improve
its job management system and managing the networks for a business which also has offices in France."
But Kerr is careful to make sure he doesn't get too technical.
He added: "My role at the bank involved liaising with both technical staff and senior executives, so I had to be able to explain IT issues to both experts and non experts alike.
"This has stood me in good stead. Clients don’t want to hear lots of jargon when their computer isn’t working.
"They just want a brief and straightforward explanation of the problem and to have it fixed as soon as possible. It’s as simple as that."