Value of five-year deal not disclosed
Technology firm Amor Group has signed a five-year contract to install the largest passenger tracking system in North America at Toronto Pearson International Airport.
The value of the deal has not been disclosed, though the Inchinnan-based company said the deal cements its move into the North American market and underlines it position as one of the world's leading passenger tracking technology providers.
Amor's Chroma ACDB product will be installed to monitor passenger wait times along with the world’s first commercial implementation of BluFi, which will be delivered by the BlipTrack element of Chroma ACDB.
BlipTrack is the first system in the world to track mobile phones, completely anonymously, through augmented Bluetooth and Wi-Fi connections as passengers move through the airport.
Amor said this will provide airport managers with a clear picture of passenger wait times at key process points as well as providing passengers with live, automated wait time information as they move through the airport.
In 2011, more than 33 million passengers passed through Toronto Pearson Airport from almost 450,000 aircraft movements.
Martin Bowman, transport sector director at Amor Group, said: “Airport operators, both in North America and across the globe, are faced with the challenge of obtaining an accurate picture of every aspect of their operation as and when they need it, in real-time.
“As one of the most forwarding thinking airports anywhere in the world, Toronto Pearson is leading the adoption of passenger measurement technologies to ensure this data is collected at every opportunity.
“Chroma ACDB is proven to improve operational efficiency, resource allocation and, critically for Toronto, deliver a premier guest experience.
“I’m excited that we will help Toronto increase their competitive advantage in the North American market by putting the passenger process at the heart of their airport’s operation. ”
Janik Reigate, director of customer experience at Toronto Pearson Airport, added: “We are constantly looking at the processes that passengers go through when moving through Toronto Pearson and what we can do to enhance their experience.
“The implementation of BlipTrack will give us another tool to help manage the operation of the airport in an even more effective way.
“Giving our guests live wait time information will allow them to be more informed and make decisions about their movement through the airport. ”